Q: If payments are made automatically from my bank account, does that mean FACTS or the school has direct access to my account?
A: Once your agreement is posted to the FACTS System, you will receive an email notification of your payment amount and when the payment begins. Payments will be processed until the total balance is paid in full. The notification has important information you will need in order to log on to your My FACTS Account. This notification also serves as a reminder that a $25 non-refundable enrollment fee per semester or $45 annual non-refundable enrollment fee per year will be processed from the account indicated on the agreement form within two weeks of the date of the email.
Q: When will payments begin?
A: After your agreement is received by FACTS, we will send you an email confirming the monthly payment amount and when the payment begins. Payments will be processed on the same date each month until the total balance is paid in full. The email will also serve as a reminder that a $25 non-refundable enrollment fee will be processed from the account indicated on the agreement form within two weeks of the date that the letter was mailed.
Q: What if I miss a payment?
A: If you miss a payment, you will receive instructions on how the missed payment will be handled. A $30 missed payment fee will be assessed for each missed payment attempt. This fee is charged by FACTS to offset the fees assessed by the bank when your payment is missed.
Q: Can I pay by phone with FACTS?
A: In accordance with the Terms & Conditions of your FACTS agreement, payments are processed electronically. FACTS does not accept payments by phone.
Q: What is the FACTS Access Code?
A: To help protect your privacy, FACTS asks the person responsible for the payments to create an access code. If you should call into FACTS inquiring about your FACTS agreement or inquire online through My FACTS Account, you will be required to verify your FACTS Access Code. If you do not create an access code on your FACTS agreement, one will be randomly assigned to you. Your FACTS Access Code will be identified on your FACTS Confirmation Notification. Please remember to keep a copy of your confirmation notification.
Q: Can I make changes to my budget plan?
A: Yes. Contact the Student Accounts Office to determine what type of changes can be made to your account. Any changes must be approved at least 6 working days before the payment date. You may contact the Student Accounts Office by E-Mail at Studentaccounts@usiouxfalls.edu or by phone at (605)331-6640 or 1-800-888-1047.