Student Accounts Frequently Asked Questions
Where is the Student Accounts Office? What are their hours?
The Student Accounts Office is located in Jorden Hall, room 204. We are open Monday- Friday from 8 am to 5 pm. You can reach us at (605) 331-6588 or (605) 331-6640. You can also reach us at firstname.lastname@example.org.
Our mailing address is:
- University of Sioux Falls
- Attn: Student Accounts
- 1101 W 22nd St.
- Sioux Falls, SD 57105
When is my tuition due?
Payment is due on the first day of the term and is expected prior to attending any classes. It is important to make sure that financial aid agreements have been made, payment plans set up, or payments to student accounts completed with the first 30 days of a semester starting. A $50 late fee will be added on the 28th of each month if you have a balance on your account of $1,000 or over.
How can I pay my bill? Can I pay online?
The Student Accounts Office accepts cash, check, eCheck and Visa, MasterCard, American Express and Discover credit cards. If you use a debit/credit card, we have a service fee of 2.7%. You can also sign up for a Payment Plan to pay off your balance in monthly installments. You can view and pay your bill online through your MyUSF portal, however, it is still subject to the 2.7% service fee. You can drop off a check/money order/cash with no fee.
On the payment deadline, what is the latest I can submit a payment?
Payments will be considered on time until 4:30 pm CST.
What if my parent/guardian or spouse wants to contact USF about my bill?
Federal regulations require that all students who wish to have their financial information released to a parent/guardian or spouse sign a FERPA form. The Family Education Rights and Privacy Act protects a student's financial information from being given to another party without their written consent. FERPA forms can be obtained from the Financial Aid office and are good for your whole academic career.
How will I be refunded if I drop a class?
You need to become familiar with the refund schedule to make sure you drop on time for a refund. Please find and download the refund schedule here. If you have any questions about refunds, please contact Student Accounts BEFORE you drop to find out about your refund amount. If you will have a refund, you can expect that by check or direct deposit, if you are signed up, within 14 days of the drop.
I never went to a class I signed up for, why am I being billed?
If you do not officially drop a class within the specified drop period, you will be responsible for all course charges. Failing to show up does not constitute officially withdrawing from a class.
When will my Financial Aid be applied to my account?
Financial aid will typically be applied to your account two weeks after classes begin every semester. In order to speed up the process, please make sure you have everything done that is needed on your part- i.e sign the Master Promissory Note, make sure you have your Entrance Counseling done. Not having your part done will hold up your federal aid from being applied.
I have a credit on my account. When will my overage be ready?
The first overage of the semester will be available 14 days after your financial aid posts, so roughly one month after the start of the semester. If refunds are created throughout the semester, they will be available on a weekly basis and will be ready on Fridays. You will receive an email when your overage check is ready to be picked up. If you have a direct deposit, you will also receive an email when the deposit has been initiated and will receive your money faster than waiting for a check. Depending on your bank, you could see the money in your account a few days after you receive that email.
I received a parking ticket- where do I pay for it?
Parking tickets can be paid in the student accounts office. If you have it, try to bring your ticket with you when paying for fine.